Performance and Improvement

Performance and Improvement

The Baltimore Workforce Development Board is focused on the performance of the city’s overall workforce system and committed to using data to drive decisions on how to achieve better outcomes.






Focus on Process


In order to assess progress in Baltimore’s workforce system, we need to build a shared idea of what success looks like for a system which includes government programs, non-profit organizations, philanthropic donors and private-sector partners. Only then can we set targets, implement tools, and track improvements in outcomes. The Mayor’s Office of Employment Development is developing a vision of a coordinated, city-wide workforce system and engaging in a multi-phase systems change process to make that vision a reality.

The Baltimore Workforce Development Board participates in this process by helping to develop a collective vision, building features of an effective system, encouraging awareness and uptake of those features, and tracking outcomes to drive further improvement.

Focus on Performance


Common performance metrics are a key aspect of making systems change possible. Members of the Board’s Workforce Systems Effectiveness Committee—which includes representatives from The Abell Foundation, The Annie E. Casey Foundation, The Harry and Jeanette Weinberg Foundation, Associated Black Charities, Baltimore’s Promise, and the Mayor’s Office of Employment Development— have developed a set of Tier 1 Common Performance Metrics to track the progress of the city’s workforce system over time. The draft of the proposed metrics were open for public comment for three weeks and cover the following areas:

  • demographics
  • enrollment and completion of training programs
  • attainment of adequate training and industry-recognized credentials
  • educational attainment
  • wages and job retention

Please click the picture to the left for the Tier 1 Common Performance Metrics.

Focus on Tracking and Improvement